FAQ

How do I schedule a rental or birthday party at Mints & honey?
You can email us at hello@mintsandhoney.com or call 650-554-0515. A 50% NON REFUNDABLE DEPOSIT and signed contract are required to reserve the date and our service. Reservation is not guaranteed until all paperwork and payment have been received. Our coordinator will contact you within 48 hours to confirm details.

 

Can I schedule a tour?

Swing by if you’d like to check out the space in person during our cafe business hours! We are located at 1524 El Camino Real San Carlos, CA 94070. There’s no appointment needed and you are free to roam around and take pictures of our venue.

If you have questions and need someone to help you, you may schedule a tour with one of our event coordinators. A general tour is about 15 minutes long and we will try our best to answer all questions you have. If you need additional help with planning and design, our consultation rate is $75 per 30 min. As we have private parties on weekends, we may only offer limited numbers of tours.


 

What’s included in the basic package?
All packages include
  • Exclusive use of our private party room for 2 hours*
  • Honeybee help setup an clean up

*The main restroom in the private party room has a changing station and is exclusive for your party. Playroom's restroom will be shared with cafe's customers during cafe business hours.

Room Setup
  • 4 kid tables with up to 20 kids chairs
  • 1 round adult-sized table and seating for 6
  • 1 kings table and seating for 10-14
  • 2 Optional 36" round tables
  • 3 Comfortable benches
  • Plenty of counter space for buffet style food
We Provide
  • Ice water and cups
  • Paper plates, utensils and napkins
  • Lighter, knives and spatulas Basic serving implements
  • Cake stands and wood slabs
  • iPad/iPhone/iPod docking station
What to bring
  • Cake
  • Party Favors
  • Extra Decorations
  • Music!
Optional Extras
  • MH café menu
  • Desserts table
  • Tables, serving platters, wine glasses, etc.
  • Customized paper goods & decor
  • Photographer
  • Entertainer
  • Floral arrangement

 

What time should my guests and I arrive and leave?
Hosts can arrive 15 minutes before your event time for set up. Guests are not expected to arrive before party time. You will be charged additional fee if you or your guests need to access our private party room before that time. Guests arrive early? Grab a cup of tea or coffee at our cafe and enjoy the sun at the outdoor garden patio. 

 

Hosts and guests are required to vacate the premises by the designated event end time or an additional charge will be applied. Our party helper(s) will try our best to help clean up and pack your gifts and belongs so that your party will end on time. Additional time may be added at $75/ 30 min subject to availability.


 

I only have 15 minutes set up time. Is it enough?

This is the most asked question! If you order food, drink, craft activity, decor and party favors from us, everything will be set up and ready before you walk into the room. You only need to give us your cake and you will be all set. Some clients who hire a photographer may use this extra 15 minutes to take some family pictures before guests arrive.

 

If you are planning to do everything on your own, it’s best to plan and make all items ahead of time, ask a few friends or family members to come early to help or purchase additional time (15 minutes/ $37.50).


 

Can I drop off party decor and food before party?

As we have limited space and multiple parties on the weekend, we can’t accept any drop off before the party time.

We understand it is difficult for vendors to schedule delivery/ drop off with only 15 minutes time frame and we will try our best to accommodate.


 

What's Themed Decorations?

Themed decorations includes honeycomb balls, silk floral arrangements, framed art prints on the wood table, welcome sign, backdrop, fun photo props, happy birthday bunting banner and themed traymat on each craft tray.

need more? Add a dozen balloons for just $15 or email us your ideas and we will be happy to give you a custom quote.


 

How about food and drink?
  • All beverages must be purchased through us.
  • You can bring food if it’s not on our menu. You may bring up to 3 platters of heated food and 5 platters of desserts/snacks/cold food.
  • All beverages and foods need to be ordered with us 10 days before your party or rush fee will be applied

 

How much is the required gratuity?

Our Honeybees work extra hard to provide you excellent service. A 15% gratuity will be automatically added to the total of the party. Of course, an extra tip is appreciated.

 

How about entertainer, caterer, florist, DJ?

Yes, of course. We love to work with other creative professionals to make your event truly special. If you need recommendations, we can provide you our list. Please note that we do require all vendors' information before your party and may require business license and proof of insurance for some of the vendors. Please let us know in advance so we can all plan accordingly.


 

When do I need to pick a theme, craft activity, food and drinks?

About a month before your party, we will contact you to finalize the details. We will need to finalize all items 10 days prior to your party date or rush charge may be applied.

 

What's your cancellation policy?

Mints and Honey requires 30 days advance notice if you need to reschedule your event. Your event must be rescheduled within 3 months of the original event date. If you cancel or reschedule within 30 days of your event, you will be responsible for 100% of your event charges.